FAQ: Students & Families

At this time, students are strongly encouraged not to return to campus until further notice.

Updated on March 20, 2020


How will classes resume after March 23?

Given the ongoing situation regarding COVID-19, remote instruction will begin on March 23 and will continue through the end of the semester. Students engaged in dissertation, thesis or other individualized instruction should contact their faculty advisor/instructor. The Provost’s Office will provide additional information as it becomes available.

How do I know what’s happening with my class? How do I use Moodle for remote instruction?

Each class and each faculty member is deciding how to proceed. Some classes may be held by videoconferencing (using Zoom or Google Hangouts Meet), with meetings at the same time as they normally would occur (Eastern Standard Time); however, we know that this may be difficult for some of you who are caring for children, are participating from a very different timezone, or have had other schedule changes necessitated by having to return home. Other classes will proceed quite differently. Some will be conducted asynchronously, with your faculty using new online resources and Moodle activities to help you engage with course content, for example. Most courses will likely incorporate a blend of strategies.

If they haven’t already emailed you, your faculty will be reaching out in the next few days to share their plans for how your classes will proceed. Please let them know if you have unique challenges you want them to understand.

Please refer to the Online Course Support page for more information on the transition to online instruction.

For questions related to a specific class, the faculty teaching the course will be the best source of information. Please direct other academic questions to the office to which you would normally direct those questions. All offices are remaining open, though most are working remotely and so consider contacting the office via email. For academic questions for which you don’t know to whom you should direct your question, please look to your faculty advisor or the chair of the department in which you major. Or, if need be, you can reach out to the Office of the Provost (provost@unca.edu), and we will direct you to the correct office.

What about courses with a lab or studio component that has to be held on campus?

Plans for these courses are still being developed at this time. Please refer to the Online Course Support page for more information on the transition to online instruction.

What will I need for online classes?

What you need in order to continue your course will vary somewhat, but we expect that you will need a device such as a computer, iPad, Chromebook, or possibly, only a mobile device, together with internet access. With respect to the latter, there are a number of options for free internet access for students over the next couple of months and a few options at reduced rates. Please see the FAQ: Off-Campus Internet Access page for details on what we know so far.

If you are on or near campus, we are currently keeping some spaces like Ramsey Library and Highsmith Union open for limited hours. Those spaces have both some computers available for use and allow for internet access. Please bring your One Card with you to campus as we are only allowing students, faculty and staff to use most spaces. Please be aware, however, that the availability of these spaces is subject to change as the situation evolves. We will strive to give as much notice as possible, but this is indeed a very fluid situation. We will soon be posting online an updated, more detailed accounting of the availability of on-campus spaces.

Finally, if you do not have a computer or other electronic device that will allow you to participate in your courses, we do have a limited number of basic laptops available for loan. Please email the ITS Help Desk (itservicedesk@unca.edu) to make your request. You will need to be able to come to campus to pick up the laptop.

Is registration still open for summer/fall courses?

Registration for summer and fall courses has been moved to April 6. Advising will begin March 23, and your advisor may offer options to begin advising this week. Please feel free to start as soon as your advisor is available, but officially, advising will being March 23 and extend throughout registration. See the complete registration calendar here.

As for Term II classes, we have adjusted the dates for the term as follows:

  • Start Date was March 16 → now March 23
  • Last day to DROP was March 18 → now March 25
  • Last day to Withdraw/Audit was April 6 → now April 13

We have not yet changed any dates related to withdrawals, made any policy changes related to incompletes, or made any other major changes. All of these matters are under review, and we will keep you informed as to any changes as they are made.

What about the academic calendar for the rest of the semester?

We do not yet know any final decisions about the academic calendar and when Commencement will be. We do expect to hear from the UNC System Office by the first week of April decisions about Commencement that may be System-wide.

We have canceled all study abroad for the summer, but have not yet made a final decision about Maymester or Summer School. For now, we are proceeding as though they will occur, though perhaps with slightly modified timelines. Please be aware that more decisive information about all of these matters could be forthcoming at any moment.

How can I access tutoring or learning support services?

Peer tutoring and supplemental instruction will resume online via Google Hangouts on March 23. Please refer to the Peer Tutoring and Supplemental Instruction page for the tutoring schedule.

The Writing Center is also operating virtually during this time. Visit the Writing Center website to schedule an appointment.

I’m supposed to graduate this semester. Will I be able to complete my degree?

We are keenly aware that many of you have concerns about staying on track towards graduation, and in some cases are thinking about how to complete your degree this semester. We will find every way possible to help students stay on track. Right now, however, we feel that issues are changing rapidly enough that we are not in a position to give decisive answers to what exactly “staying on track” will entail. We will keep you updated, but please know that we are thinking deeply about this issue.

What about Commencement?

UNC System President Dr. Bill Roper has announced that spring commencement across the System have been postponed. UNC Asheville is committed to holding commencement for our spring graduates at some point, though the timing of the event is unclear given required efforts to mitigate the spread of COVID-19. We understand the incredible importance of this milestone and event. We will work hard to develop a way to celebrate either virtually or in person, if at all possible, at a later date. We will share additional information as soon as it is available; we understand the need for a confirmed decision, in terms of planning, travel, accommodations, etc.

We deeply regret the impact this situation is having on our students and their families, and on our employees and their families. We share in your distress, and we will offer whatever support we can as we continue to navigate the circumstances. Thank you for your understanding as we formulate a plan regarding dates and other related issues.


Study Abroad

I am currently studying abroad during the spring 2020 term in a restricted country. What do I need to do?

UNC Asheville strongly recommends that students currently studying abroad in one of the above countries return to the U.S. as soon as reasonably possible. Due to the campus decision to shift to primarily remote courses after spring break, students should return home and not to campus.

All travelers returning from CDC-designated Level 2 and 3 countries must self-quarantine for 14 days off campus. Students should also contact their study abroad advisor to inform them of travel plans.

All Summer 2020 study abroad programs have been canceled.

If you have a question about Study Abroad, please contact Bonnie Parker, Director of the Study Abroad Office at bparker@unca.edu.


Residence Halls

Will the residence halls remain open?

Only certain residence halls where approved students with qualified exceptions reside remain open.

What if I can’t go home?

Students who need to request an exception to remain in the residence halls should contact Housing Services (828.251.6700). See the FAQ: Campus Facilities page for more information on the facilities that are currently operating. We strongly encourage students to remain off campus until further notice.

What if I left something in my residence hall that I need to retrieve?

The formal move-out process will begin on Tuesday, March 24. Students have received guidance via email regarding their individual move-out times, so that the number of students who will be moving out at one time is limited throughout the residence halls. UNC Asheville staff will be present to help students move out.

Students who live in Ponder Hall should park on the top level of parking deck P4 to load their belongings. Students who live in Governors Hall should park in parking lot P17 on University Heights. Once parked, please remain in your car until directed to go into your building in order to maintain social distancing.

For questions, please call the Housing Office at 828.251.6700 and we will work with you to meet your on-campus housing needs.

What about students with on-campus student jobs or internships?

Students should contact their supervisor for more information, as these jobs will be handled on a case-by-case basis.

Campus Facilities

What campus resources are still available to students? Will dining services still be available on campus?

Please view the FAQ: Campus Facilities page for information on dining services & other facilities. 


How is the University working with affected students financially?

The University will work with students individually based on the specific details of each situation. Please call the emergency hotline number for instructions on how to resolve specific financial issues.

Will refunds be issued for meals/housing/student fees/tuition?

The UNC System has indicated that decisions about refunds for housing and dining fees, which are in their discretion, will be postponed until at least April or until we are beyond the immediate issues facing us with mitigating the spread of the virus. We will not have any additional information to share with you until that time.